AI consulting for small & mid-sized businesses
You don’t need an AI department. You need one practical win first — less time on repetitive work, faster answers for customers, and a team that actually uses the tools. We find it, build it, and train your team on it.
STRATEGIC. SECURE. SCALABLE.
No obligation. No jargon. You keep the audit findings either way.
No hype, no sprawling platform pitch. ITSS starts with the work your team already does, finds where AI can save time or grow revenue, and builds only what you can actually use and maintain.
Start with a free auditWe pick a single high-impact workflow first — document handling, customer questions, reporting, or follow-up — and prove value before expanding.
Solutions fit the tools you already run, with clear boundaries for what AI can see, store, and share. Security and privacy are designed in from the start.
Every build starts with a written plan: what will be delivered, what it costs, how long it takes, and how success will be measured. No surprises mid-project.
You get training, simple playbooks, and handover notes — so the tool keeps working after launch, without depending on us for every small change.
Not sure where to begin? That is exactly what the free audit is for. You keep the roadmap either way, even if we never work together.
Scope and cost are discussed on your audit call, in writing, before work begins. We don’t publish one-size-fits-all prices because SMB needs vary too much.
01 — AUDIT
We map your workflows, spot the highest-value AI opportunities, and flag security / data risks. You get a prioritized roadmap — keep it even if we don’t work together.
Starting point: Free introductory audit
Start with an audit02 — BUILD
We build and integrate the agreed solution — e.g. document intelligence, customer support agents, internal copilots, or workflow automation — using proven platforms such as OpenAI and Anthropic where they fit.
Scope & pricing: quoted after audit
Discuss a build03 — LAUNCH
Tools only pay off when people use them. We train your team, write the playbooks, and set simple measures so the win sticks.
Scope discussed on audit
Plan a launch1
30 minutes. We learn your business, bottlenecks, and tools. (Confirm duration with ITSS when booking.)
2
Prioritized use cases, risks, rough effort, and a clear next-step quote — no obligation.
3
Agreed scope built in iterations, tested with your real workflows and guardrails.
4
Team training, playbooks, and a check-in so adoption and value are measured.
Typical timelines vary by scope — a focused first build is often weeks, not quarters. Your audit will give a realistic range for your case.
Illustrative examples only. The scenarios below show the kinds of outcomes SMBs pursue. They are not verified ITSS client case studies and no specific result is guaranteed. Real, permissioned testimonials will replace these as clients approve them.
EXAMPLE SCENARIO — PROFESSIONAL SERVICES
A firm drowning in contracts / intake docs uses AI to extract key terms, summarize, and route documents — aiming to cut manual review time dramatically and reduce missed deadlines.
Target outcomes discussed in an audit: time saved, error rate, turnaround.
EXAMPLE SCENARIO — E-COMMERCE / RETAIL
An online seller adds an AI agent grounded in its own policies and product data to answer common questions 24/7, hand off to humans cleanly, and capture more qualified leads.
Target outcomes discussed in an audit: response time, resolution rate, lead capture.
Security is reviewed in the audit: what data is involved, where it goes, access controls, and vendor terms. We recommend tools and settings that keep your data out of public model training where that option exists, and we’ll flag risks plainly before any build. No solution is risk-free — you’ll get the trade-offs in writing.
The introductory audit is free. Build and Launch pricing depends on scope, integrations, and data complexity, so it’s quoted in writing after the audit — no invented list prices, no surprise hourly creep without agreement.
It depends on the use case and your systems. A focused first win is usually scoped in weeks, not quarters. Your roadmap will include a realistic range and what could delay it (access, data quality, approvals).
We’re platform-agnostic and use proven providers such as OpenAI and Anthropic when they fit, alongside your existing stack. We aim for designs you can maintain and, where practical, avoid hard lock-in — we’ll explain any platform dependencies up front.
Yes — that’s the point. The audit is in plain English, the build is done for you, and Team Launch trains your staff with playbooks. You need a decision-maker and access to the workflows involved, not an IT department.
Just the audit form below or an email to contact@itss.biz with your business type, biggest time-sink, and current tools. Don’t send sensitive customer data in that first email.
Tell us a little about your business. This form opens your email app addressed to contact@itss.biz — nothing is submitted to a website database.